FAQ

Frequently Asked Questions

Everything you need to know about missed call text back, automation, and A2P compliance, so your texts deliver reliably, your opt in stays clear, and every new lead gets a fast reply.

Do I need a website?

No. A website can help with credibility, but it's not required for Missed Calla to work. We can complete A2P compliance with the proper setup even without a website. Your missed call text back will work regardless.

What is A2P?

A2P (Application-to-Person) is required compliance for business texting in the US. It ensures your business texts aren't flagged as spam. Approval timing varies by carrier, but we guide you through the entire setup process to get your missed call automation approved quickly.

Does this replace my receptionist?

No. Missed Calla is designed to catch the calls your team can't answer—not replace your staff. It starts conversations fast via missed call follow up so your team can reply when they're available and book the appointment. Think of it as a safety net, not a replacement.

How fast does the text send?

Within 5 seconds of the missed call. Speed matters because customers often call multiple businesses at once. Being first to respond dramatically increases your chances of booking the job.

Can I use my current phone number?

In most cases, yes. We can work with your existing number or set up a new one that forwards appropriately. Our team will help determine the best approach for your specific situation.

What if someone texts STOP?

They're immediately opted out and won't receive any more messages from your automated system. This is built-in A2P compliance. They can always call you directly or text again to re-engage.

Can it route to the right sales rep?

Yes. Based on your business rules, leads can be automatically routed to specific team members or calendars. Perfect for businesses with multiple technicians or service areas.

How quickly can I get set up?

Most businesses are up and running within a few days for the basic setup. A2P approval can take up to 14 business days depending on the carrier, but we guide you through every step to minimize delays.

What industries does this work for?

Any local service business that gets phone calls: plumbers, HVAC, roofers, electricians, landscapers, cleaning services, junk removal, pest control, and many more. If missed calls cost you money, this is built for you.

Is there a contract or commitment?

No long-term contracts. You can cancel anytime. We believe in earning your business every month, not locking you in.

Still have questions?

Book a demo and we will answer everything live. No pressure, just clear answers, a quick walkthrough, and help picking the best setup for your business.

Missed Calla helps you capture missed calls fast with instant text back and automated follow up. Built for busy local service businesses.

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